| WELCOME TO IQ KIDS DIRECT! QUALITY TOYS, FURNITURE, PLAY TABLES, GLOBES, BIKES, TRIKES, WAGONS AND MORE SHIPPED FROM THE MANUFACTUER DIRECTLY TO YOU AT BOTTOM LINE PRICES! GIFT WRAP AND GIFT MESSAGING ARE NOT AVAILABLE SINCE MOST ITEMS ARE SHIPPED DIRECTLY FROM THE MANUFACTURER. IQ KIDS DIRECT 2179 Research Drive Livermore, CA 94550 EMAIL US AT SALES@IQKIDSDIRECT.COM sales@iqkidsdirect.com SHIPPING CHARGES AND ESTIMATED DELIVERY CONTINENTAL USA: Shipping costs for all orders are calculated specifically for each customer based on the desired shipping service, order weight and destination. You pay exactly what it costs us to ship! Express delivery options are available to accommodate your needs. Ground deliveries generally take 5-7 business days. APO/FPO/PO SHIPMENTS: You may select US Post Office Shipping for products shipped by IQ Kids (item codes without "DS" prefix). On direct ship items (DS prefix), the manufactuer decides which carrier will deliver their drop ship product directly to you. Certain carriers such as UPS & Fed Ex do not ship to an APO, FPO or PO address. Contact us at 1-877-2 IQKIDS and we will find out if the manufacturer will ship to your APO, FPO or PO address or we will suggest alternative shipping arrangements. ALASKA AND HAWAII: You must choose Fed Ex Standard Overnight Air, Priority Overnight Air or Fed Ex 2nd Day Air delivery options. CANADA: We no longer ship to Canada because the import duties levied by the Canadian Government are excessive, sometimes exceeding the cost of the product. INTERNATIONAL: We no longer accept international orders via the internet due to excessive fraud. Our deepest apologies to our honest and loyal international customers. INSURANCE: All Fed Ex, UPS, motor freight and US Post Office deliveries are fully insured. PAYMENT METHOD: We accept Visa, Mastercard, Discover, Diners Club, American Express and Pay Pal. Your credit card is billed when the order is placed with the manufactuer. Purchase Order billing is available at check out for schools and businesses only. The purchase order shipping/billing name and address must be a school or business location. Sales tax is charged only on shipments made to Pennsylvania. SAFE AND SECURE SHOPPING: When you use your credit card at IQ Kids Direct, rest assured the transaction is secure. Our servers use an advanced encryption technology that safeguards your personal information and guarantees privacy. In fact, shopping on line at IQ Kids is safer that using your credit card at a restaurant or department store. Give it a try and see for yourself why IQ Kids is 100% RISK FREE SHOPPING! MERCHANDISE RETURN POLICY: We stand behind the quality of our products. You may return any item in its original condition for any reason up to 30 days after purchase. Product must be in resellable condition unless damaged in transport or defective. We will gladly replace any item, or issue you a full refund minus any applicable re-stocking fees. If we have made a mistake, we will also refund shipping charges. AFTER YOUR ORDER IS SHIPPED, CANCELLED OR REFUSED ORDERS WILL BE BILLED A RE-STOCKING FEE OF 20% PLUS SHIPPING CHARGES BOTH WAYS. FREE SHIPPING PROMOTIONS ARE WAIVED FOR CANCELLED OR REFUSED ORDERS. PRIVACY POLICY: IQ Kids Direct will maintain complete and total privacy of all personal information collected through our web site including e-mail addresses. Private customer information will not be distributed or sold to others for any reason whatsoever. IQ Kids Direct may send newsletters to customers periodically with an option to un-subscribe. |